Situational intelligence

Good situational intelligence is when you turn what was supposed to be a heated confrontation into a constructive exchange. This course will give you the tools to manage different types of conflicts, from spotting signs of tension to finding a compromise using your emotional intelligence. Conflict resolution will no longer be a problem for you.

What will I learn?
  • The assertive position
  • The key projects
  • The trust framework
  • The self-control
  • The braking emotions
  • The automatic systems

Unit 1: How to develop your assertive position?
  • Steps to assert your position
  • Ability to show initiative

Unit 2: Emotional intelligence for situational intelligence
  • Understand the emotional intelligence
  • Patterns of thinking
Unit 3: Breaking free from emotions, the brakes
  • Identify your most common emotions
  • Identify the emotions that hinder your ability to react
  • Set up automatic systems to neutralize them
  • Videos
  • Progress dashboard
  • Platform for expert correction
  • Personalized appointments with an expert on request
  • A coach for personalized follow-up

  • Evaluation methods:
  • Exercises & continuous assessment
  • Tester gratuitement