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Conflict management

This training course will teach you how to manage conflict and tension in the workplace to better determine the origin of conflicts and defuse them using communication tools adapted to crisis situations. You will also learn how to anticipate and manage all kinds of conflicts.

What will I learn?
  • CONFLICT MANAGEMENT SELF-DIAGNOSIS
  • THE DIFFERENT TYPES OF CONFLICT
  • THE CONFLICT FACTORS
  • EXPRESSING EMOTIONS IN CONFLICT
  • THE DESC METHOD OF CONFLICT MANAGEMENT

Description
Unit 1: Conflict management self-diagnosis
• Introduction
• Assessing your reactions
• Your results
• Your conflict-management style

Unit 2: Different types of conflict
• Conflict: a reality of groups
• Types of conflicts

Unit 3: Conflict factors
• The phases of conflict
• Identifying the factors
• Study cases

Unit 4: Expressing emotions in conflict
• Definition
• Emotions and needs
• Study cases

Unit 5: The DESC method of conflict management
• The phases of conflict management
• The DESC method
• Study cases

Resources:
  • Videos
  • Progress dashboard
  • Platform for expert correction
  • Personalized appointments with an expert on request
  • A coach for personalized follow-up

    • Evaluation methods:
  • Exercises & continuous assessment
    • 90$

    Payez de 3x à 10x sans frais ou en différé..

    Buy now
    Includes:
    • Life access
    • Personal coach
    • Course certificate
    • 15 Video lessons
    • 5 Hours Course duration
    • Course support of 24 Pages
    • Web mobile access
    • Level : beginner
    • Exercices & évaluation continue
    • FAQ
    Tester gratuitement